Returns & Exchanges

We want you to love your Oomiay jewelry, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether it's a fit issue or a change of heart, our team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your jewelry in its original Oomiay box and mailer to ensure it arrives back to us in perfect condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing